Byway Concierge

  • Neil, Byway's Head of Travel Experience

    Support from the start

    Schedule a chat, email or call our expert full-service team who’ll design a flight-free trip specifically for and with you.

  • Byway customers at a train window

    Complex and custom to you

    Luxe trips, new destinations, complex group trips, accessibility needs, business trips, stay in a remote villa, travel one way - what you need custom to you.

  • Byway team on a platform

    Ask us anything

    Ask us as many questions as you like. We’ll have answers or be able to find them for you.

Email your request

Fill in a short form to tell us about your holiday. We’ll assign the most appropriate Concierge team member based on your holiday details who will email you back within 24-48 hours.

How Concierge works

Contact us

Tell us as many details as possible like people, rooms, places, special needs.

Build

We’ll make you a custom itinerary, let us know if anything needs changing.

Book

Book it through a payment link to receive your tickets and full itinerary.

Meet the Concierge team

  • Hanish

    Talk to me about any trip, but especially:

    • Scenic alpine journeys

    • Switzerland

    • Italy

    • Spain

  • Bartek

    Talk to me about any trip, but especially:

    • Scandinavia

    • Poland

    • Multi-country itineraries

    • France

  • Ellie

    Talk to me about any trip, but especially:

    • The UK and Ireland

    • Finland

    • Winter and ski holidays

    • Longer itineraries

  • James

    Talk to me about any trip, but especially:

    • Turkey

    • Central and Eastern Europe

    • Sleeper train holidays

    • Greece

“Fantastic, patient service by Bartek to create my ideal travel itinerary for Scandinavia. My (multiple) requests for revisions were promptly accommodated to bring the trip within budget, while still getting me to everything I wanted to see. I am so excited about my trip.”

- Bunny, April 2024

“The cities chosen and the way of traveling to them was ideal and perfect. Traveling by rail really helps you get a better feel of the city and view the gorgeous countrysides. Byway is very thorough and detailed in their communication of what all your journey will entail and gives you all the information you'll need if you run into any sort of issue.”

- Anthony, May 2024

“Byway does just what it promises. Detailed advice and lots of forward information on the itinerary and clear instructions on any digital points. Quick to react when we had a problem and useful advice. So nice that there was someone at the end of a phone or text. I would certainly book with them again.”

- Linda, May 2024

Example holidays planned by Byway’s Concierge team

  • Forest holiday in North Wales

    Accessible trip to Italy

    This trip was specially designed for a customer who uses a wheelchair. Information and procedures aren’t always readily available online making this really hard to DIY yourself. After discussing their needs we created this fabulous two-week trip to Lake Garda. The customer booked safe in the knowledge that we’d sorted appropriate rooms, assistance on trains and seating arrangements.

  • Honeymooning in the alps

    After having a sustainable wedding this couple wanted to have a flight-free honeymoon; beginning their marriage by living their environmental values. They wanted to stay in a combination of cosy and modern spa hotels during their trip to make the holiday feel both romantic and varied. We found wooden cabins, infinity pools and couples’ massages to make it extra special.